Frequently asked questions

The estimated delivery time for most orders is 3 weeks.

However, for certain in-stock products such as some chairs, desks or pedestals we offer fast 24-hour delivery.

We recommend checking the website or asking your sales rep about the availability of the specific products you are interested in, to get accurate information on delivery times.

Of course! We understand your delivery needs may change. If you wish to modify the transport date of your order, simply contact us by email and we will be happy to adapt the dates to your needs.

Our customer service team will handle your request and work with you to find the solution that works best for you.

We accept returns only in cases of manufacturing defects or damage on installation. If you receive a piece of furniture with a manufacturing defect, or experience problems during installation due to the product's poor condition, we will be happy to process your return and replace the affected item.

In addition, all our furniture and chairs come with a standard 2-year warranty. This means that for any quality or performance issue during the first 2 years after purchase, we are committed to repairing or replacing the product free of charge. Some manufacturers offer longer warranties.

Please note that our returns and warranty policy applies exclusively to situations meeting the conditions described above.

Yes — for standard products purchased through our website, you can check your order status online.

For customised products or items not available on the website, please contact us by phone or email for information.

Orders can be cancelled if they consist of standard products from our website and have not yet been delivered, or within the first 15 days after delivery if unused, with transport costs applying.

We do not accept returns of non-standard products already in production by the manufacturers once a quote has been accepted or the product delivered.

You can request an invoice through our website, by phone or by email. Please provide the necessary information and we will send it to the address indicated.

Yes, we offer the option of customising furniture to each business's needs and requirements, working with the leading furniture manufacturers.

We value higher-volume deals, which give us greater negotiating power with manufacturers.

We can consider special discounts or favourable terms for large-volume purchases or long-term contracts. Please contact us to discuss your specific needs.

Yes, we accept credit cards, bank transfers and direct debit as payment methods.

To give you payment flexibility, we offer leasing and financing options.

Leasing lets you enjoy our products for a monthly fee over an agreed period.

Financing lets you pay in instalments, with terms and conditions set according to your needs and payment capacity.

If you are interested in either option, please get in touch with our team for more information and to discuss specific terms.

We will be happy to help you find the option that best suits your circumstances and business needs.

Yes, we provide assembly and installation services for the furniture you purchase. We have a team of highly qualified, experienced installers.

We keep furniture in stock for immediate delivery and also work to order for customised products.

Yes, we offer interior design consulting as well as renovation and corporate furnishing projects.

Our team of architects and interior designers will provide solutions tailored to your needs and produce renders so you can visualise the result.